baji love Privacy Policy

01 Introduction and Scope

This privacy policy applies to all members and visitors of the baji love platform. By using the baji love website or creating an account, you are considered to have accepted the terms of this policy. This policy is consistent with the data protection regulations in force in Bangladesh and has been drafted to ensure the proper use of your personal information.

baji love believes that protecting the privacy of each member's personal information is our fundamental responsibility. We are committed to transparency regarding our services and purpose. This policy therefore clearly states why your information is collected, how it is used, and in what circumstances it may be shared with third parties.

This policy may be updated from time to time. If any significant changes are made, you will be notified by email or through a platform notification. You are therefore advised to visit this page regularly.

02 What Information Is Collected

Various types of information must be collected to register accounts and provide services on baji love. This information can be divided into two main categories.

2.1 Information Members Provide Directly

• Full name, date of birth and national identity card number (for age verification — only members aged 21 and above may open an account)
• Mobile number and email address (for communication and security verification)
• bKash, Nagad or Rocket mobile number and bank account details (for deposits and withdrawals)
• Password and security question answers (never stored in directly readable form)
• Information provided when seeking support via live chat or email

2.2 Automatically Collected Information

• IP address, device type and operating system information
• Browser information and cookie data
• Logs of how long and which sections of the platform were visited
• Transaction history — deposits, withdrawals and betting activity
• General location information (only to determine country)

03 Purpose of Using Information

baji love uses collected information only for specific and legitimate purposes. These purposes are detailed below:

3.1 Account Management and Service Delivery

Information is used to complete your account registration, verify identity, and securely manage deposit and withdrawal processes. The financial information you provide is essential to confirm transactions via bKash, Nagad, Rocket and bank transfer.

3.2 Security and Fraud Prevention

Information is used to detect unauthorised access to accounts and identify suspicious activity. This information is necessary to prevent the creation of multiple accounts, money laundering or any other misconduct.

3.3 Customer Support

Information is used to improve the quality of support provided through 24/7 live chat and email, and to understand the context of previous conversations.

3.4 Promotional Communications

With your consent, messages may be sent by email or mobile to inform you about bonus offers, promotions and updates. You may request to stop receiving these communications at any time.

3.5 Responsible Gaming Compliance

In accordance with baji love's responsible gaming policy, information may be used to monitor gaming patterns and habits, and if unusual behaviour is observed in a member's activity, to offer them support. This step is taken solely for the member's protection.

04 Sharing Information with Third Parties

baji love does not sell your personal information or transfer it to any third party for commercial purposes. However, sharing information may be necessary in certain specific cases:

4.1 Payment Processors

bKash, Nagad, Rocket and bank transfer services use the necessary information to complete transactions. These payment partners follow their own privacy policies and may only use the information for the purpose of processing transactions.

4.2 Technology and Service Providers

Trusted technology companies may use information to a limited extent to assist with website operation, data analysis and cybersecurity. These companies are bound by strict confidentiality agreements.

4.3 Legal Obligations

It may be necessary to provide information in compliance with lawful orders from courts or competent authorities, or at the request of law enforcement agencies to prevent money laundering or fraud. In such cases, only the minimum information required to meet legal obligations will be supplied.

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  Outside the cases listed above, no information will be shared with anyone without your explicit written consent.

05 Cookies and Tracking Technology

Cookies and similar technologies are used on the baji love website. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.1 Essential Cookies

These cookies are necessary to keep login sessions active, perform security verification and run the core functions of the website. Disabling them may cause the platform to not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, settings and usage patterns, making the experience easier each time you log in.

5.3 Analytics Cookies

These cookies are used to collect statistics to understand which sections of the website are used most and where improvements are needed. The data collected remains completely anonymous.

You can manage cookies by changing your browser settings. However, disabling certain cookies may affect the quality of the service.

06 Data Security Measures

baji love has put in place a number of technical and administrative measures to keep your information secure.

6.1 Encryption

SSL (Secure Socket Layer) encryption technology is used for all data transmission. Passwords are stored using industry-standard hashing methods and no staff member can read them.

6.2 Access Control

Access to your personal information is restricted to specific authorised staff only. A log is kept of every access and is regularly audited.

6.3 Data Retention Period

Information will be retained for as long as the account is active and, where legally required, for a set period thereafter. When an account is closed, any information beyond what is necessary is securely deleted.

6.4 Handling Security Breaches

In the event of a data breach, affected members will be notified as quickly as possible and the necessary steps will be taken to minimise harm.

07 Your Rights and Controls

As a baji love member, you have several rights over your own information. You may exercise these rights at any time.

7.1 Right to Access

You may request at any time to know what information baji love holds about you. If you contact us via live chat or email, a response will be provided within the set timeframe.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. Keeping your account updated with accurate information is also important for your own benefit.

7.3 Right to Deletion

After closing your account, you may request that information beyond what is required by legal obligations be deleted. However, certain transaction records may be required to be retained under anti-money laundering regulations.

7.4 Withdrawing Marketing Communications

If you wish to stop receiving promotional emails or messages, contact the support team or click the unsubscribe link directly. Service-related essential messages cannot be stopped.

For more details on these rights, read our Terms and Conditions page, which covers members' overall rights and obligations.

08 Protection of Minors' Data

baji love's services are strictly reserved for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration, and if any account holder is subsequently found to be a minor, that account is immediately closed and the collected information is deleted.

If you believe that a minor has registered on baji love, please notify our support team.

09 International Data Transfer

baji love's servers or technology infrastructure may be located outside Bangladesh. In such cases, your information may be transferred to and processed in another country. However, the standard of protection described in this privacy policy will be maintained under all circumstances.

Where information is transferred to a third country, appropriate data protection agreements are kept in place with the relevant organisation to ensure the security of your information.

10 Policy Changes and Contact

10.1 Notice of Changes

If any changes are made to this privacy policy, the "Last Updated" date at the top of the page will be changed. For significant changes, you will be notified directly by registered email or through the platform. Continued use of the platform after changes will be taken as your consent to the updated policy.

10.2 Contact Information

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team:

• 24/7 Live Chat — directly in Bengali or English through the baji love website
• Email: [email protected]

To find answers to our frequently asked questions, visit the FAQ section, where you will find detailed answers to common questions about data protection, account management and services.

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  baji love respects your privacy. By using our services, you have placed your trust in us — protecting that trust is our highest priority.